- Predictability:
All parties must be able to have a reasonable expectation of when tasks
will be completed. Consistent, cohesive and predictable performance
is the foundation of successful relationships.
- Expectations:
Customer expectations must be understood, met, and aligned with the
RSP’s ability to respond.
- Ownership:
There is a clear link between a single focal point for customer communications
and customer satisfaction. When requests come in to a common queue,
there is the potential for diffusion of accountability.
- Teamwork:
While there is one primary contact, each engagement is assigned to a
recruiting project team. By injecting functional expertise from various
domains early in the placement life cycle, a focused plan can be implemented
quickly.
- Knowledge:
Specialized RSPs must understand business and technical requirements,
marketplace rates for skillsets, and how to locate scarce talent. When
combined with a knowledge of individual customer requirements, an RSPs
is positioned to quickly deliver qualified talent.
- Communication:
Customers should expect rapid responses to inquiries, as well as consistent
communication throughout the placement life cycle.
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